You can manage your subscription, view invoices, and update payment methods through the billing portal.
Open User Settings
Click on your profile or settings icon to open the User Settings modal.
Go to the Plans & Billing tab
Select the Plans & Billing tab. Here you can see your current plan, credit balance, and billing options.
Click Manage Subscription
If you are on a paid plan (Starter or Pro), click the Manage Subscription button to open the billing portal where you can manage payment methods, view invoices, and more.
The billing portal provides full self-service billing management:
View invoices - Access your complete invoice history, download PDF invoices, and view payment details for each billing cycle.
Update payment method - Add, remove, or change your credit card or payment method.
View upcoming charges - See your next billing date and the amount that will be charged.
Update billing details - Change your billing address, company name, or tax ID for invoices.
You can cancel your subscription from the Plans & Billing tab in User Settings:
Open User Settings
Open User Settings and go to the Plans & Billing tab. Click Change Plan to open the pricing modal.
Select the Free plan
Click the "Switch to Free" button on the Free plan card. A confirmation dialog appears.
Complete the cancellation survey
Before canceling, you are asked to share why you are leaving. Select a reason from the list:
Too expensive
Not using it enough
Missing features I need
Found an alternative
Technical issues
Just pausing temporarily
Other (with a text field for details)
Confirm cancellation
Click "Submit & Cancel Plan" to finalize the cancellation.
When your subscription ends at the end of the billing period:
Your plan changes to Free
AI credits are reset to 250 (the Free plan allocation)
Published pages remain live on Shopify, but you cannot publish new pages or update existing ones
You can still access the builder and edit pages, but publishing requires re-subscribing
Your data (pages, brand styles, assets) is preserved
Your subscription can be in one of several payment states:
Status | Description |
Active | Subscription is current and all features are available |
Payment failed | Payment has failed. Action is required to continue using paid features |
If your payment fails, a Payment Failed popup appears immediately. This popup:
Informs you that your payment could not be processed
Provides a direct link to update your payment method via the billing portal
You must resolve the payment issue before continuing to use the builder
When you schedule a downgrade (e.g., from Pro to Starter, or from any paid plan to Free):
The change is scheduled for the end of your current billing period
A "Scheduled" indicator appears on the pending plan in the pricing modal
Your current plan button changes to "Keep {Plan}" with the option to cancel the downgrade
If you change your mind, click "Keep {Plan}" to cancel the scheduled downgrade and stay on your current plan
Ensure your credit card on file has not expired. Failed payments can temporarily restrict your access to paid features.
Before downgrading, check how many pages you have published and how many AI credits you typically use. Downgrading may affect active published pages.
Upgrades take effect immediately with prorated billing. You do not need to wait for a new billing cycle.
